We value and respect your privacy and are committed to protecting your rights and interests and complying with the Privacy Act 1988 (Cth) (“Privacy Act”) including the Australian Privacy Principles (“APPs”) and other applicable privacy laws and regulations.
What personal information do we collect?
The types of personal information we collect from you will depend on your interactions with us and the information you provide to us. However, this information may include information such as your:
- phone number;
- email address;
- driver’s license details;
- bank statements;
- gender; and
- employment details.
You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with all the services we could otherwise offer.
We do not collect sensitive information, but if we are required to do so, we will ensure we seek your express consent in relation to the collection, use and disclosure of such information.
How do we collect your personal information?
We collect your personal information directly from you in a variety of circumstances when you provide us with this information, including when you:
- interact with us over the phone;
- email us or submit an online enquiry through our website;
- participate in surveys or questionnaires;
- attend an open home or other events we coordinate;
- submit a rental application;
- enter into a contract of sale;
- subscribe to our mailing list; or
- apply for a position with us as an employee, contractor or volunteer.
Sometimes we collect personal information about you from other sources where it is necessary to do so. This may happen where:
- you have consented to the collection of the information from someone else;
- we are required or authorised by law to collect the information from someone else; or
- it is unreasonable or impracticable to collect the information from you personally.
Examples of other sources that we may collect personal information from include, but are not limited to:
- publicly available sources; and
- your legal or financial representatives.
How do we use and disclose your personal information?
We use and disclose your personal information primarily to provide our services to you.
We will not use or disclose personal information we hold about you that was collected for a particular purpose for another purpose, unless:
- you have consented to the use or disclosure of the information for another purpose; or
- the use or disclosure is otherwise permitted under the Privacy Act (e.g., you would reasonably expect us to use or disclose the information for another purpose or the use or disclosure of the information is required or authorised by law or a court/tribunal order).
We may also use your personal information to send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you. We may disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, and website personalisation, and to provide targeted or retargeted advertising content to you (including through third-party websites). You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe” set out in the relevant communication or by contacting us using the details provided at the end of this Policy.
We may disclose your personal information to third parties in accordance with this Policy and in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
- our employees, officers, contractors and related entities;
- our third-party service providers (for example, IT service providers, home maintenance or tradespeople);
- our marketing providers;
- our professional services advisors; or
- associated lawyers and conveyancers.
Some of our third-party service providers (e.g., virtual assistants) may be based in a country other than Australia, including the Philippines. We may disclose your personal information to such service providers where it is necessary to provide you with services you have requested from us.
Where we disclose your personal information to an overseas recipient, we will:
- take reasonable steps to ensure that the overseas recipient does not breach the APPs, unless an exception in the Privacy Act applies; and
- seek to ensure that your personal information is used, held and disclosed consistently with the Privacy Act and any other applicable laws.
We, and some of our third-party service providers, may have servers located in countries other than Australia. These countries may include:
- New Zealand
Retention of personal information
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
You may contact us to request that we delete the personal information we hold about you, and we will do so subject to applicable laws. Please note, however, that the deletion of your personal information from our systems may affect our ability to provide our services to you.
How to access and correct your personal information
We do our best to keep your personal information accurate, complete and up to date. If you wish to make a request to access or correct the personal information we hold about you, please contact us.
How do we protect your personal information?
We are committed to keeping your personal information secure.
We store your personal information in different ways, including physical and electronic form. We treat all personal information as confidential and take reasonable steps to ensure personal information is protected from:
- misuse, interference and loss; and
- unauthorised access, modification and disclosure.
However, we do ask you to note that the transfer of data over the internet can never be guaranteed to be 100% secure.
Links to third-party sites
Our website may contain links to websites operated by third parties. If you access a third-party website through our website, your personal information may be collected by that third-party. We make no representations or warranties in relation to and are not responsible for the privacy practices of any third-party provider or website.
Our website uses tracking technologies such as cookies in order to ensure a high standard of functionality and to deliver to you a tailored and relevant experience. For example, we use Google Analytics and Meta pixel for the purposes of targeting, tracking and advertising. By using our website, you consent to the use of such cookies.
If you do not wish to allow cookies when you are using our website, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you do remove or block cookies, please be aware that your browsing experience and our website’s functionality may be affected.
Changes to this Policy
We may modify this Policy at any time and will notify you of any changes via email or by making the updated Policy available on our website. You should review this Policy regularly in order to ensure you are familiar with and agree with this Policy at all times.
How to contact us
If you have an enquiry or concern about how we collect, use or disclose your personal information, please contact us. We will try our best to respond to your enquiry within 10 business days.
Please note we may require proof of your identity and full details of your enquiry before we can consider and process your request.
You can contact us using the following details:
03 6332 6400
Attention: Harrison Agents Privacy Officer
Address: 48 Brisbane Street, Launceston, TAS 7250
If you are not happy with how we have handled or resolved a complaint in relation to your personal information or we have not replied to you within a reasonable time, then you can raise your concern with the Office of the Australian Information Commissioner (“OAIC”).
Complaints can be made to OAIC in the following ways:
Office of the Australian Information Commissioner
1300 363 992
Office of the Australian Information Commissioner
GPO Box 5218 Sydney NSW 2001